The Golden Rule: Last On, First Off
Jewellery should always be the last thing you put on and the first thing you take off. Apply makeup, perfume, lotion, and hairspray before putting on your KOMI piece.
Everyday Wear
- Remove jewellery before swimming, showering, or bathing.
- Take it off before exercising, cleaning, gardening, or any physical work.
- Avoid contact with household chemicals that can corrode metal and damage stones.
- Store pieces separately when not in use.
Cleaning Guide
Gold Vermeil Chain
Gently polish your piece with a soft jewellery cloth to restore its natural shine. Use light pressure when polishing to help preserve the gold.
925 Sterling Silver Chain
Apply a small amount of Silver Polish Spray to a soft cloth and gently buff the surface. Once cleaned, rinse with warm water and carefully dry. Finish with a Polishing Cloth to revive the shine.
Birthstones
Lightly wipe your stone with a soft microfibre cloth dampened with warm water and a small amount of mild soap. Once clean, gently dry each piece with a fresh cloth to maintain its sparkle.
WARRANTY & REPAIRS
To make sure your jewellery brings you a lifetime of happiness, every Moon and Earth pendant comes with our Lifetime Warranty, covering manufacturing defects and plating issues worldwide.
Please note: Necklace chains are covered by a 12-month warranty.
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Warranty Eligibility
Coverage applies when our KOMI Care Guidelines are followed and does not include general wear and tear.
Please note: Junior Collection and sale items are excluded from warranty coverage.
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HOW TO MAKE A WARRANTY CLAIM
Send a photo of your jewellery and warranty certificate to our team via info@komijewellery.com with a description of your claim and our team will typically respond within 24 hours.
We are a small team of kind and understanding individuals who will always strive to provide the best possible experience for each and every one of our customers.