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Frequently Asked Questions

How are the Moon Phases calculated?

The Moon's cycle repeats every 28-29 days, therefore there are 28-29 distinct phases.

Our unique algorithm accurately calculates the Moon’s age and distance from Earth and each Moon phase image in our pieces are true to how it appears to the naked eye.

Does it make a difference where I was born?

Not as long as you were born on planet Earth.

Your specific Moon phase remains the same worldwide. What varies is the angle from which you view the Moon, depending on your location.

The Moon’s position and angle shift throughout the day, from moonrise to moonset, due to the Earth's rotation on its axis.

That being said, the actual Moon phase remains the same worldwide, as the Earth has only one Moon.

How do I personlise my unique piece?

Step 1: Choose your favorite design.

Step 2: Enter your date(s) into the Moon Phase Finder.

Step 3: Select your prefer moon colour – Natural, Coral Green or Blue.

Step 4: Check out and wait for your order to arrive.

If your ideal piece is not available on the website, please call, send a SMS or WhatsAPP us on +61403648337 or email us at info@komijewellery.com so we can help you out!

Can I purchase just the pendants without a chain?

Absolutely!

Simply choose the "No Chain" option from the chain drop down menu.

The price will drop accordingly.

Do the Moon Phase pendants glow in the dark?

Yes, of course! Simply expose your moon to light (natural or artificial) and then watch it glow in the dark.

How to care for your Komi piece

Since your jewellery is more than just an accessory—it's your personal story—we recommend treating it with care and love.

Even though we use the highest quality metals, please avoid contact with water (shower, pool, ocean, spa, sauna) and remove your jewellery before engaging in vigorous physical activities.

Also, avoid exposing your jewellery to chemicals, natural lotions, shampoo and perfumes, as these can affect the epoxy resin (the round dome material covering the moon phase image) and the glossiness of the Swarovski crystals in our Birthstone, Zodiac Elements, and Chinese Zodiac animals Charms.

We highly recommend removing your jewellery before bed and storing each piece separately, preferably in a tarnish-resistant pouch or box, in a cool, dry place.

Will I get any explanation about the moon phases?

Yes, you most certainly will!

All orders include Moon Nature description cards for each specific moon phase.

We have done extensive research to be able to put together some personality traits that are influenced by the moon and its phases, along with your Chinese Zodiac Animal, your Zodiac Element and your Birthstone.

Our Metals

14k Gold Vermeil  (pronounced ver-may)

We use certified 14k Gold Vermeil for our chains, ensuring a luxurious, durable, and long-wearing finish. This means a thick 2.5-micron layer of solid gold over a 925 sterling silver base—about five times the thickness of regular plating. Yes, it is considered real gold, but it's a much more affordable alternative to solid gold.

24k Gold PVD

Our Gold Pendants are made of 24k Gold PVD, which is a coating technique that offers exceptional durability, resisting wear, corrosion, and tarnish, which ensures long-lasting, low-maintenance pieces. It is hypoallergenic which makes it safe for sensitive skin and it delivers a high-gloss, luxurious finish that closely resembles solid gold, all while being an affordable alternative.

361L Surgical Steel

Surgical Steel is particularly resistant to corrosion, hypoallergenic, durable, and safe for sensitive skin, requiring no special care. Since it is not plated, it lasts forever, won't bend, and resists scratching. This metal is perfect for daily wear, offering long-lasting, low-maintenance, and safe jewelry pieces.361L Surgical Steel

Surgical Steel is particularly resistant to corrosion, hypoallergenic, durable, and safe for sensitive skin, requiring no special care. Since it is not plated, it lasts forever, won't bend, and resists scratching. This metal is perfect for daily wear, offering long-lasting, low-maintenance, and safe jewelry pieces.

925 Sterling Silver

Our silver chains are all made from Sterling Silver and are Rhodium-plated. Rhodium is a precious metal from the platinum family. This combination enhances the chain's overall durability and make it scratch resistance. The rhodium coating prevents the silver from aging and it is the most expensive and effective way to protect the silver. Rhodium is also hypoallergenic and it gives the chain a bright, polished look that heightens its visual appeal.

9k and 14k Solid Gold

We proudly offer both 9k and 14k solid gold chain options, each crafted to provide lasting elegance and durability. You can choose between the different chain option we offer for the gold pendants by selection the right option from the dropdown menu. Both solid gold options ensure a timeless and sophisticated addition to your jewelry collection, perfect for any occasion.

We do also offer our classic moon phase necklace on 14k solid gold.

Allergies & Sensitivities

All of our materials are hypoallergenic, designed to address skin sensitivities.

We offer 30 day refunds in case of any allergic reaction. Please reach out to our costumer care team at  info@komijewellery.com and we’ll gladly sort it out for you.

Orders

I got the wrong Moon Phase/ Birthstone / Zodiac Element / Chinese Animal

All orders are custom-made by humans, and even though we try really hard to not make mistakes, sometimes it can happen.

But don't worry, we will fix it in no time and we apologize for the inconvenience.

If you received the wrong product, simply reach out to our customer care team at support@komijewellery.com and we'll make it right.

*When posting your piece back to us, please use it's original packaging.

I chose the wrong dates, what can I do?

Not to worry!

We will be happy to exchange the piece for you. Simply contact our customer care team at info@komijewellery.com and provide us with the correct dates and we'll make it right.

I haven’t received my order yet

We know you want your new favorite piece to arrive as soon as possible and we offer Express Shipping for those that don't like to wait.

Nevertheless, if you have any concerns regarding your order, please email our customer care team at support@komijewellery.com or call us on +614 03648337

Please provide your full name, order number, shipping address and the item description.

If your item has been delayed for over 30 days, or we’re unable to track it, you will be offered a full refund or a resend of a new item with no extra charge.

Returns and Refunds

Please refer to our Returns and Refunds Policy.

Our Warranty Policy

Please refer to our Warranty Policy.

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