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Keep them close forever with our Lifetime Warranty Buy now, pay later with Afterpay Archive Sale NOW LIVE

Warranty Policy

We offer a 12-month warranty on all our KOMI chains and a Lifetime Hassle-Free Warranty on all our KOMI pendants. This warranty covers all damage caused to the jewellery, attributable to the manufacturing process.

What does "LIFETIME WARRANTY" mean?

It means there is no time limit on the warranty. If you have a problem with your Komi piece in 1, 5, 10 or more years, just reach out and we'll get you sorted.

Why do we offer LIFETIME WARRANTY?

At Komi, we believe in doing things differently. We’re not just "another jewellery brand." We care—truly and deeply—and this shapes everything we do. It's who we are as people, as founders, as a team, and as a brand.

Buying a Komi piece makes you part of our family and our mission. We want you to rejoice in your decision and wear your piece proudly whenever and as often as you'd like. 

Because your Komi piece represents the most important people and moments in your life, and we want you to wear your special pieces forever, we thought the best way to guarantee this is by giving you a timeless piece.

Life is already complicated, so we’ve simplified our warranty policy to its core to make your life a little bit simpler: a lifetime warranty with no headaches. We're confident in our outstanding quality, use only the finest metals and materials, and utilise the latest technology in jewellery manufacturing.

Over the years, we've hardly had any issues with our products, we constantly strive for improvement and, we want to be our best for our community and customers, and that means backing up our quality claims.

What better way to do that than by offering a warranty that has no time limit?

Warranty Terms

To be eligible to claim under our warranty, the jewellery must not have been exposed to harsh chemicals and must have been cared for properly as per the instructions below.

Exclusions

  • The warranty does not cover normal wear and tear, accidental damage, misuse, or improper care.
  • Postage costs associated with claiming the warranty are the responsibility of the customer.

Claim Process

To activate your warranty, simply reach out to our customer service at info@komijewellery.com. Please include your order number or receipt for online purchases and a picture of the damaged item. Ensure that the picture is clear and shows the damage so we can process your request promptly.

Care Instructions

To ensure your Komi Jewellery pieces maintain their beauty and quality, please follow these care instructions:

  1. Avoid Extreme Conditions: Remove your jewellery before showering, swimming in the pool or ocean, getting in a sauna or spa, or engaging in vigorous physical activities.
  2. Avoid Chemical Exposure: Keep your jewellery away from harsh chemicals, lotions, perfumes, and hair products as they can affect the clearness and glossiness of the moon and crystals. 
  3. Store Properly: Store each piece separately in a tarnish-resistant pouch or box in a cool, dry place. Avoid storing jewellery in humid environments.
  4. Remove Before Bed: We recommend removing your jewellery before bedtime to prevent accidental damage.

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