We only use the highest quality metals and materials, and use the latest technology in jewellery manufacturing.
We offer a 12 month warranty on all our KOMI chains and a LIFETIME warranty on all our KOMI pendants. All the damage caused to the jewellery will be covered. To activate your warranty - simply reach out to our customer service (firstname.lastname@example.org)
Please include your order number or receipt for online purchases and a picture of the damaged item. Make sure that the picture is clear and the damage is seen, so we can process your request promptly.
With in-store purchases, be sure to keep your Moon Nature card/ Birthstone Card/Chinese Animal Card/ Earth Element Card as proof of purchase.